- useful
- usable
- desirable
- efficient
- effective
- different
- holistic
- observant
- user focused
- reinforcing loyalty
- integrative
- surprising
This is a list compiled partly at the emergence 2007 conference and partly from my own experience working on user centred projects. A number of themes here, for example, useful, desirable, etc. will be familiar to all those doing user centred work, while other themes such as holistic, observant, surprising, and reinforcing loyalty are more closely related to service design. I am still working out what integrative is all about!
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